Problems often exist that impact the natural flow of business but which cannot be easily addressed or for reasons of business expediency are simply ignored.
Not knowing otherwise, it is often assumed that these situations represent a normal business environment. For instance, there can be cases where staff must complete some steps manually or must search, complete and document certain entries from lists and other sources. Inevitably this results in more efforts and resources being expended to achieve what should be a straight-forward task.
A properly designed software can automatize many processes. This, in turn, will help release valuable energy which can be redirected towards the achievement of core business goals.